Recent content by Susanne

  1. Susanne

    The Difference Between Responding with Pride vs. Courage

    The best way to handle an unhappy guest is to stick handle the situation when it is at the feedback stage before it turns into a published review, if you get the chance. If something goes south, immediately REFUND money, lots of it, if necessary. Here is a good example from just two weeks ago...
  2. Susanne

    How Will Ai & Robotics Change Your World?

    There are plenty of brillant applications of Ai. As far as a Utopian Ai future, this must be built on a regulatory foundation. I recently listened to this podcast on Curio “Regulating AI will essential. And complicated.” There is a spectrum of opinions on this topic. The big question is - Does...
  3. Susanne

    Leading With Your Personal Story

    I picked up a book at an airport written about Italian immigrants. who formed a community in Thunder Bay, (Northern) Ontario, Canada. Both sets of my grandparents immigrated there and raised large families. The back of the book listed founding families. I found the names of all four of my...
  4. Susanne

    It Takes Vacation To Make Vacations

    Vacation days are the biggest luxury I miss from my old healthcare career. Putting an out-of-office message in the email and getting a restorative break. One of the downsides of this industry is figuring out how to unplug completely. Generally, things run smoothly, but occasionally there is that...
  5. Susanne

    New Kinds of PMS Tools Popping Up

    I've worked in this industry as an independent consultant for six years now encountering a broad spectrum of hosts, owners and managers. They will pay good money to have someone take on the tech stack automation set-up and onboarding. It is not my area of interest. Any suggestions for a...
  6. Susanne

    New Kinds of PMS Tools Popping Up

    True statement "what I see is the owner/operator who is not embracing technology, is intimated by technology and reluctant to learn the best technologies, not that they can't, they don't want to. " I see three distinct parts to VR Tech for Lifestylists: 1) Figuring out what is needed in a tech...
  7. Susanne

    Quality Branded IP Stands The Test Of Time

    I enjoyed the Book Direct Show because it was practical and filled with actionable advice. My one sentence takeaway: Communicate inclusivity, instill trust, confirm best price guarantee, showcase what we offer in a video clip, create a stronger connection by video messaging, and get involved in...
  8. Susanne

    2023 Keystone Awards Update with Terry Whyte

    Thank you both for all the brilliant work you have so generously shared in the area of software evaluation. I will happily pass on these links when the topic of software comes up.
  9. Susanne

    What are you most passionate about?

    Thanks, Debi, this is a fantastic idea! Education about Booking Direct when they are there instead of relying on email marketing post visit that may or may not be viewed.
  10. Susanne

    What are you most passionate about?

    Luv this one! I was looking for your website; where can I view the property?
  11. Susanne

    What are you most passionate about?

    I am passionate about striving for excellence. Sometimes the payoff is enormous, and other times it feels like a total bomb, despite buckets of effort. Here is an example from both ends of the VR spectrum: On the big win side - last month, I received an email from the President and CEO of our...
  12. Susanne

    Encouraging Conferences for 2023

    Finally, if you will be attending conferences this year, please share when/where here so we can connect (I will host some private IC gatherings even if it’s one or two people): Book Direct Conference in Miami, I am arriving late Sunday, Oct 16 and staying in Florida until Oct 26. If possible...
  13. Susanne

    Encouraging Conferences for 2023

    Booked, see you in Miami! ✈️🌴🤸‍♀️🤸‍♀️🤸‍♀️
  14. Susanne

    Encouraging Conferences for 2023

    Thanks for the nudge. Looking at the Book Direct Conference in Miami! The learning curve is vertical at all of these conferences, plus they are so much fun! (Miraculously reasonable flights for those dates from clear across the continent in British Columbia.)
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