guest reviews

Reviews (whether entered online or handwritten) are important in our industry because they provide validation (feedback loops that make sure you're on the right path) and purpose (that what you are doing really matters). @Todd's thread a while back about how to make a housekeeper cry and @Rocio...

Our special industry deserves it's own special metrics (and vocabulary). “We cannot improve what we cannot measure," is a popular small business mantra because it gives everyone on the team common metrics or benchmarks to measure. Occupancy, revenue per property, profit per property…etc...

Last week we talked about the actives that generate the most profit for vacation rental entrepreneurs. If you haven’t checked back recently, this thread has become filled with some really brilliant new perspectives. And this week we turn focus to guests in asking, “how do we cultivate moments...