team building

Reviews (whether entered online or handwritten) are important in our industry because they provide validation (feedback loops that make sure you're on the right path) and purpose (that what you are doing really matters). @Todd's thread a while back about how to make a housekeeper cry and @Rocio...

Graham Donoghue is CEO of Sykes Cottages, arguably the largest profitable vacation rental management company in the world. He brings a unique perspective to our industry, having presided over some of the largest digital-led businesses across the UK. In this mega-episode Matt and Graham tackle...