Vacation rental management is very nuanced and complex. Which is why playbooks and formulas don't tend to work. Instead of trying to invent the wheel solo, tap the collective wisdom of premium membership. We're a community inventing new wheels together!
+ What's the difference in responding to an unhappy guest, team mate, or homeowner with pride as opposed to responding with courage? As markets change it's important to know how to navigate hard conversations and get what you want. This thread is important for all leaders.
+ After much deliberation Stacey has chosen a platform for her team's learning/knowledge base: she can cancel at anytime and is impressed in particular with "a training area where you can quiz employees after a training as well as track where they are with the training etc."
+ I am horrified but also laughing (how can you not?) at Donna's post. It's about how her listing is showing up on Google vacation rentals. Let's just say some Ai glitch thought Donna's home should be titled dog poop. screenshotLOL. "Always double check on your handy work- the moment it goes live or before!" Donna reminds us.
+ Ruth is at 58% direct bookings (!!!) and looking for input on how to generate more reviews from direct booking guests. Sallie's already chimed in with her own secret sauce. Hint: margaritas and toucans?
And there you have it, folks! Another week of STR wisdom, whoops, and wins. Remember, we're all in this together – sharing insights, solving puzzles, and sometimes laughing at our missteps. Got a story or question? Join the conversation by signing up for a premium membership. Your next aha moment might be just a post away. Let's keep the ideas flowing!
+ What's the difference in responding to an unhappy guest, team mate, or homeowner with pride as opposed to responding with courage? As markets change it's important to know how to navigate hard conversations and get what you want. This thread is important for all leaders.
+ After much deliberation Stacey has chosen a platform for her team's learning/knowledge base: she can cancel at anytime and is impressed in particular with "a training area where you can quiz employees after a training as well as track where they are with the training etc."
+ I am horrified but also laughing (how can you not?) at Donna's post. It's about how her listing is showing up on Google vacation rentals. Let's just say some Ai glitch thought Donna's home should be titled dog poop. screenshotLOL. "Always double check on your handy work- the moment it goes live or before!" Donna reminds us.
+ Ruth is at 58% direct bookings (!!!) and looking for input on how to generate more reviews from direct booking guests. Sallie's already chimed in with her own secret sauce. Hint: margaritas and toucans?
And there you have it, folks! Another week of STR wisdom, whoops, and wins. Remember, we're all in this together – sharing insights, solving puzzles, and sometimes laughing at our missteps. Got a story or question? Join the conversation by signing up for a premium membership. Your next aha moment might be just a post away. Let's keep the ideas flowing!