hospitality

I wanted to start a discussion on this topic because teams are the piece of the puzzle that make everything tick ... however due to a convergence of forces, teams are distanced physically and subtly/mentally in new ways (most enabled by tech). If our business' health is directly correlated to...

This past week I visited Matt @Durrette who is often accidentally referred to as "Matt Cozi." This is simultaneously not weird (COZI is the name of Matt’s property management company in Texas Hill Country) but also very weird seeing as though his last name is clearly stated Durrette and yet...

I just agreed to lease one of our long-term extended-stay rentals to a local family who live about a one-minute walk away from Skönhuset (Swedish for "the nice house"). Our neighbor's son is terminally ill with four to eight weeks to live. Hospice (and a hospital bed) will be brought in very...

Limited edition management recommends emphasizing your one-of-a-kind virtues -- family owned/operated, locally based/headquartered, and specialized in a property type or location -- to create a moat of defense from competing vacation rental offerings. Some activities DO scale (and can be...