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VRMB Team

Handling Guest Complaints, Being a Good Neighbor, Making Accurate Predictions

Each week, we spotlight discussions from the VRMB Community that challenge your thinking and empower you to make more informed (and accountable) decisions. There's immense power in having a diverse tribe of colleagues who stand for similar business values. If you're not yet a member, join us today and experience it for yourself!

+ Susanne shares a poignant lesson on the importance of sincerity, truth, and remorse when addressing guest complaints. Her insights spark a timeless thread on leading your customer service with courage rather than just pride. Dive in here.

+ Meanwhile, Megan explores proactive ways to build strong relationships with neighbors and rally homeowners to get involved in local advocacy efforts. Cultivating that rapport is key! Follow the discussion.

+ And for a blast from the (recent) past, check out Adam's spot-on 2023 predictions from back in 2022. See why his forward-thinking insights on the future of vacation rental tech are proving prophetic. Read the thread.

Don't miss out on these thought-provoking conversations and the chance to swap ideas with your peers. "Join the VRMB Community... your forward-thinking peers are waiting to collaborate with you!"
 
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The Vacation Rental Show

"The Vacation Rental Show," hosted by Matt Landau, is the first travel show to amplify the magic of professional vacation rental experiences.

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