Hey
EBadia -- what do you think about the word “boutique” to describe what makes vacation rental companies great? Used in all of our marketing materials and in our day-to-day, could "boutique" successfully convey what makes vacation rental companies great in ways that other words (we've come up with) can not?
Side Note: For those of you who haven't listened, Evelyn and I are on a mission to define the word "professional." She rightly points out that it can seem constricting if you don't use it in the right context. We've got a huge discussion going trying to define "what makes a vacation rental professional?"on technical terms. But more broadly, I've always been unsatisfied with some of our industry’s terminology, feeling it divides more than it unites.
IDEA: “Boutique” has a niche and quality-centric perception in the general public: boutique hotels, artisan boutiques, perfume boutiques...etc. And a "boutique" vacation rental company is made up of the same family, local, specialized elements that make up our Theory of Limited Edition.
Further, "Boutique" is flexible: you could be new or old, located here/there, even big** or small and it conveys the same thing in the eyes of the guest: this company does vacation rental hospitality for a living and takes great pride in their craft.
**Size does matter, kinda. If someone who manages 100+ properties thinks “I don’t feel boutique” the truth is that they very likely are somewhere comfortably in between Vacasa (non-boutique) and scattered hobbyists of the world (ultra boutique). Moreover, if you are here on VRMB or any other professional vacation rental forums, your desire to learn and improve makes you boutique almost by default.
ACTION: Take the "boutique" marketing challenge!
1. For a test period of next 3 months add the word "boutique" into all of your marketing materials and liberally (like, repeatedly even on the same webpage or email template).
2. Cc' your entire team and have everyone on the look-out for the word "boutique" used in guest inquiries, phone conversations, or reviews
3. If you start to see it even a few times used in a positive light, you will know the messaging experiment has worked! If you don't see any effect (or worse, if you see any negative effects) then revert back to center.
Anyone up for the challenge?
Have you tried using the word 'boutique' already - how did it go?
Do you feel that 'boutique' doesn't describe you - please share?
Your thoughts?

Side Note: For those of you who haven't listened, Evelyn and I are on a mission to define the word "professional." She rightly points out that it can seem constricting if you don't use it in the right context. We've got a huge discussion going trying to define "what makes a vacation rental professional?"on technical terms. But more broadly, I've always been unsatisfied with some of our industry’s terminology, feeling it divides more than it unites.
IDEA: “Boutique” has a niche and quality-centric perception in the general public: boutique hotels, artisan boutiques, perfume boutiques...etc. And a "boutique" vacation rental company is made up of the same family, local, specialized elements that make up our Theory of Limited Edition.
Further, "Boutique" is flexible: you could be new or old, located here/there, even big** or small and it conveys the same thing in the eyes of the guest: this company does vacation rental hospitality for a living and takes great pride in their craft.
**Size does matter, kinda. If someone who manages 100+ properties thinks “I don’t feel boutique” the truth is that they very likely are somewhere comfortably in between Vacasa (non-boutique) and scattered hobbyists of the world (ultra boutique). Moreover, if you are here on VRMB or any other professional vacation rental forums, your desire to learn and improve makes you boutique almost by default.
ACTION: Take the "boutique" marketing challenge!
1. For a test period of next 3 months add the word "boutique" into all of your marketing materials and liberally (like, repeatedly even on the same webpage or email template).
2. Cc' your entire team and have everyone on the look-out for the word "boutique" used in guest inquiries, phone conversations, or reviews
3. If you start to see it even a few times used in a positive light, you will know the messaging experiment has worked! If you don't see any effect (or worse, if you see any negative effects) then revert back to center.
Anyone up for the challenge?
Have you tried using the word 'boutique' already - how did it go?
Do you feel that 'boutique' doesn't describe you - please share?
Your thoughts?