I recently came across this quote (above) and realized how many of the most successful vacation rental pros I know are masters of leverage AND how many of the most knowledgable vacation rental pros I know could use leverage in fun new ways to thrive (however they may define that).
So I wanted to begin a thread about using subject matter expertise as a "force multiplier" -- giving members the potential to lift far more than previously possible on your own.
Does Leverage Convert Knowledge to Power?
If you disagree with this statement, feel free to jump into thread below!
Once you settle on knowledge you believe would be useful, there is tremendous ROI in taking the time to put it all in one place. Created once, these assets can serve an infinite number of potential guests/homeowners, basically while you sleep (not to mention, help reduce the amount of times you answer the same questions).
Even one guest, homeowner, supplier/vendor, neighbor, or competitor who comes across your knowledge produces meaningful returns -- both now and down the line. Here are some examples of groups corresponding with #1 above...
Power is a charged word so I prefer the word freedom. Leverage converts knowledge into professional freedom. Said another way, by communicating your expertise, you drive up demand and respect, which allows you to run your limited edition craft on your terms.
9 out of 10 vacation rental pros I know are supremely knowledgable and probably leave 50% or more of that knowledge on the table (or in their head).
OTAs are probably the #1 leverage opportunities. Leverage Airbnb and Vrbo by placing your listing (packed with your knowledge) in front of millions. Do a good job hosting that OTA guest (here's a private thread about Converting OTAs to Direct Booking Tactics) and you have reached far more potential guests than ever imaginable.
Newsletters represent another fulcrum-like tool: with no more effort than is required to communicate one-on-one you are able to distribute your knowledge to an unlimited list of potential guests or homeowners, leveraging a tool to generate exponential bookings. Do this consistently and your efforts compound.
I am not a huge fan of Social Media, but it can be a good leverage tool if you know where your prospective guests/homeowners/potential employees hang out online. Wow them with your knowledge, your original thoughts, your vision. When your knowledge commands respect from vendors, employers, or law makers, you are in a better position to negotiate...your knowledge precedes you!
Strategic partnerships are also great ways to leverage one another’s knowledge and or resources: find an individual or company who can benefit from your packaged knowledge and propose an alignment!
Has subject matter expertise ever been a "force multiplier" for you?
Has leverage ever converted your knowledge into something else?
So I wanted to begin a thread about using subject matter expertise as a "force multiplier" -- giving members the potential to lift far more than previously possible on your own.
Does Leverage Convert Knowledge to Power?
If you disagree with this statement, feel free to jump into thread below!
1. What knowledge have you accrued?
- Knowledge about your local market (pricing, occupancy, seasonality, competitors)
- Knowledge about guests (tendencies, preferences, red flags to watch out for)
- Knowledge about your team (what truly motivates them as individuals)
- Knowledge about your properties (quirks, history/origin story, maintenance)
- Knowledge about which technology works for you (and which doesn't)
- Knowledge about your version of limited edition hospitality (personalization, parting thoughts, standard operating procedures, communication style)
- Knowledge about your surrounding community (tips, local business contacts, neighbors, other STR/VR hosts)
2. Packaging knowledge for consumption
Once you settle on knowledge you believe would be useful, there is tremendous ROI in taking the time to put it all in one place. Created once, these assets can serve an infinite number of potential guests/homeowners, basically while you sleep (not to mention, help reduce the amount of times you answer the same questions).
- Blog posts: Probably the single best place to package your knowledge -- a "Help, Don't Sell" blog, where each posts dives deep into one topic not freely/easily available online (for some, a blog post even becomes a book)
- Standard operating procedures and contracts (be sure to browse plenty in Resource Library)
- Automated follow-up sequences or "drip campaigns" that can be set the moment someone inquires, books, arrives, departs...etc.
- Videos are great ways to package knowledge:
ROster created drone golf tours to help golfers navigate the courses his homes are built on and
KarenB invites her team members to make videos explaining storm warnings, local excursions, and my personal favorite -- how to use certain quirky coffee machines and keypads
- Reports/PDF documents:
Craig shows (to anyone, even his fiercest of competitors) results of his Guest Experience Survey -- commanding authority, trust, and respect
- Internal knowledge databases that centralize all your (or your team members') How To instructions (I love this WP theme)
- Even something as simple as a canned message or a google doc from which you can copy/paste can qualify as "packaging"
3. Who would benefit from this packaged knowledge?
Great knowledge packaged produces trust, respect, and helps you stand out in a crowd.Even one guest, homeowner, supplier/vendor, neighbor, or competitor who comes across your knowledge produces meaningful returns -- both now and down the line. Here are some examples of groups corresponding with #1 above...
- Knowledge about your local market > guests who want to trust, homeowners who need to learn, local newspapers/magazines who need sources, local investors, law-makers
- Knowledge about guests > think posts for future guests who need anticipating, or annual reports for homeowners who need to learn
- Knowledge about your team > future hires who are new to the business, homeowners who need to learn
- Knowledge about your properties > guests staying in those properties, owners of those properties (and other homeowners)
- Knowledge about technology > guests, fellow pros, vendors/suppliers, homeowners who don't fully understand your role
- Knowledge about your version of limited edition hospitality: any partners or customers who may be otherwise suspicious of the "shared economy"
- Knowledge about your surrounding community: visitors to your community who want to explore and residents in your community who appreciate support
4. Examples of leverage that "convert knowledge into power"
Power is a charged word so I prefer the word freedom. Leverage converts knowledge into professional freedom. Said another way, by communicating your expertise, you drive up demand and respect, which allows you to run your limited edition craft on your terms.
9 out of 10 vacation rental pros I know are supremely knowledgable and probably leave 50% or more of that knowledge on the table (or in their head).
OTAs are probably the #1 leverage opportunities. Leverage Airbnb and Vrbo by placing your listing (packed with your knowledge) in front of millions. Do a good job hosting that OTA guest (here's a private thread about Converting OTAs to Direct Booking Tactics) and you have reached far more potential guests than ever imaginable.
Newsletters represent another fulcrum-like tool: with no more effort than is required to communicate one-on-one you are able to distribute your knowledge to an unlimited list of potential guests or homeowners, leveraging a tool to generate exponential bookings. Do this consistently and your efforts compound.
I am not a huge fan of Social Media, but it can be a good leverage tool if you know where your prospective guests/homeowners/potential employees hang out online. Wow them with your knowledge, your original thoughts, your vision. When your knowledge commands respect from vendors, employers, or law makers, you are in a better position to negotiate...your knowledge precedes you!
Strategic partnerships are also great ways to leverage one another’s knowledge and or resources: find an individual or company who can benefit from your packaged knowledge and propose an alignment!
Does "Leverage Convert Knowledge To Power"?
Do you agree with any elements of this phrase?Has subject matter expertise ever been a "force multiplier" for you?
Has leverage ever converted your knowledge into something else?
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