Unlocked Podcast

This episode features Madeline List, a senior research analyst at Phocuswright, the leading travel industry research platform. Our nacesent vacation rental movement isn't always well understood by the broader travel industry and this is in part due to a lack of good data to explain the story of our rise.



Madeline is almost single-handedly changing that from a research perspective. Today's...
After working in the industry for nearly a decade, Brittany Blackman started Breathe Easy Rentals in the crowded Destin, Florida market. She quickly gained a foothold by providing a no stress hospitality experience to guests and owners alike. In this episode Brittany also talks about heartfelt videos she has been sharing that have gained her a viral following and perspective on the business.

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Jeff Brown of Loma Homes is innvotating in a unique space within the vacation rental industry. In this episode we explore his themed home business, the tech used to power it, the bumps along the way and the money he uses to grow the business.


This episode is brought...


We're in-between podcast seasons right now. So I thought it might be nice to use this platform to share something very important:

The Vacation Rental Advocacy Playbook:

http://www.vacationrentaladvocacy.com

It's a compilation of videos from advocacy specialists that can help you and your colleagues in your destination prepare for the worst.

You can also see the 20 videos I picked out and...
In this week's unlocked interview with @Virginia (embedding it below if you haven't listened) at 40:00 we begin talking about the kinds of properties that are in vogue and Virginia reveals that she now offers a teepee!

In the listing description she BEGS people NOT to come to her teepee ("Do NOT come to this teepee! The road is rough, grumpy neighbor, you have to use outhouse") and lots of people...
I am going to bypass the “if money is no object” part of the what I love about a place, so much makes my heart still race about Tropical Blessings that the money...
Virginia Ivy is a hospitality pioneer. From opening a music venue in a dead part of Memphis to starting her current vacation rental business in the Arkansas Ozarks, she has earned ‘first mover status’ many times over. She is now an integral part of a tourism oriented community and expanding into related businesses, but through it all she understands the best way to superb guest experience is to focus on the...
Megan Carda of Lifestyle Properties used her passion for her local community to build a network of connected businesses that opened the doors to Oregon's Wine Country. Not only does this create a rich guest experience, it drives business to the community and puts Megan lightyears ahead of the competition.




Graham Donoghue is CEO of Sykes Cottages, arguably the largest profitable vacation rental management company in the world. He brings a unique perspective to our industry, having presided over some of the largest digital-led businesses across the UK. In this mega-episode Matt and Graham tackle how to build a team, how to wield data, how to buy and sell vacation rental...


Michelle Ruber of Shift Vacation Rentals has not only built a thriving vacation rental business with her own properties, she has turned passion for her community into a way to give back and enhance guest experience. The result is a kind of first-mover status that carves a deep moat around her business and earns social capital in the eyes of neighbors & employees.
  • ...
In this very special season finale episode of Unlocked with Matt Landau, our sponsor, Sean Miller of Point Central turns the microphone around on Matt and and asks the questions we've been waiting nearly sixty episodes to answer.



Everything from Matt's management past to his Vacation Rental Show future is revealed, along with a great deal of thinking and action items about...


Evelyn Badia is a New York City based, five-star, Airbnb superhost. Through her online community and podcast she helps people become better hosts and use those hosting skills to build better financial futures.

Evelyn and Matt have a history of banter when it comes to professionalism and the vacation rental industry and in this final episode of season 7, they dive into a...


Travelnet Solutions Co-founder and CEO Ryan Bailey has been working since the early days of the internet to provide technology solutions for the hospitality industry. Their property management software Track has twice been named the software of the future by the VRMB Keystone awards.

In this episode, Matt sits down with Ryan to talk about building enterprise platforms, the...
Theo Kracke is a true vacation rental advocacy avenger. Fed up with unfair regulations in his home town of Santa Barbara, he sued the city and spent a great deal of his time and money to create precedent setting law that benefits owners and managers up and down the California coast. In Phoenix at the recent Streamline conference, Matt sat down with Theo to get his story.

...
Sallie Mitchell, formerly of Casa Mar Azul vacation rental in San Pancho, Mexico knows what it's like to plan for a dream, live with the realities of that dream, and ultimately exit the dream in a positive fashion. Onwards to the next chapter.

In this episode Sallie and Matt explore the idea of finding your guest type and catering to them, action items to build an exit strategy and dip into Sallie's fears of an...
Matt Roberts is the CEO of Vacasa, one of the largest vacation rental companies in the world. Matt was previously the CEO at Open Table -- the app that allows you to reserve tables at your favorite restaurants -- but he’s not entirely new to vacation rentals as he was previously on Vacasa’s board: granted a very different vantage point than being CEO.



But as a disclaimer and...
Ashley Kubiszyn is CEO of River Ridge Rentals in Breckenridge, Copper Mountain, and Keystone Colorado.

The company has been around for 20 years but Ashley took it over form her mother: conducting a full re-haul on systems and technology, while buttressing the aspects that make them market leaders like specialization, localization, and community involvement.



Most of the...
In this episode, Matt sits down with Jessica Sheedy Black -- a neighborhood advocate and regional leader of the Texas Neighborhood Coalition -- for a sobering look at the other side of the vacation rental advocacy debate.



As a warning Jessica is not a short term rental advocate. So you may be wondering what’s she doing on this podcast? Our big mission of Unlocked is to...
In this episode, Matt shares his big takeaways from Amy Hinote's Data and Revenue Management Conference in Charleston, South Carolina.



The first, data and revenue management is THE JUICIEST way for vacation rental owners and managers to make more money doing exactly the same job they have always loved. When you make more money, everyone has more fun.

Second, asking whether to use manual OR...


Bruce Ikelheimer, a recovering rocket scientist, is currently at THE inflection point of vacation rental growth: profitable with his own 2 properties and now beginning to manage other homes, Bruce is now scaling his business Banjoe Vacations without scaling his workload.

The lessons he is learning as he approaches liftoff are valuable for listeners from all over the...


This week Matt talks to Stacy Wesson of Cascara Vacation Rentals about the challenges of modernizing and running a family vacation rental business in an era of acquisitions and tech driven hospitality.

@Stacy is one of what I refer to as the new class of vacation rental managers: whose extraordinary planning and focus on what she wants (and fierce avoidance of what she...
In this special edition, we're airing a favorite episode from the Sarah & T podcast. Sarah and Tim are good friends and their show is a must listen for anyone in the industry. This week, they take a hilarious look at 6 key components to a successful welcome of your guests.

Eric Broughton is the Chief Strategy officer of Inhabit IQ, which owns a number of vacation rental service providers and has frankly not always had the most forthcoming reputation in the vacation rental industry.



In his defense, Eric wasn’t in his position in those early days, he’s relatively new, so this conversation was originally designed to clear up some of the air.

But...


@AlexC is the Founder of Welcome Home Club, a vacation a vacation rental management company in San Antonio, Texas.

He's one of the more survival-oriented managers we’ve interviewed.

His background in the Military and working with Fortune 500 companies, give him a deep understanding of how things work, how things should work, and the conditions for when things...


@LindaS is one of our vacation rental heroines. She has one of the clearest, fiercest understandings of what she likes: and it just so happens to be what guests are willing to pay good money for: AND what homeowners and desperate to align themselves with.

But here’s the rub: Linda’s expertise is not glamorous: her solutions aren’t...
As part of our divergent thinking series, Matt sits down this week with Bob Pease, President of the Brewer's Association. The extraordinary success of the craft beer industry in the last several decades provides real insight into how vacation rental professionals can band together to achieve a host of goals.

In this episode, Matt sits down with Michelle Hodges of Meyer Vacation Rentals to discuss building on the legacy of a family enterprise and finding creative solutions to the massive staffing problems of a seasonal business.



Michelle Hodges is the President of Meyer Vacation Rentals on Florida and Alabama’s Gulf Coast. And when she speaks, it’s like generations of...


Lane is the CEO of Cleancio, vacation rental cleaning on demand. Is among the top subject matter experts in the vacation rental sector. She started off with a problem like a lot of us: figuring out a consistent cleaning solution to her and her husband’s vacation rental properties.

But unlike a lot of us, that problem turned into an...
As a way to offset some of the unprecedented hype our vacation rental sector is experiencing, Season 7 of the Unlocked Podcast is going against the grain...pulling back the curtain...taking off the rose-colored glasses...and revealing HOW the vacation rental SAUSAGE is made.

The theme of the season: Unglamorous!



Running a vacation rental company is not sexy. It's...
In this episode, Matt reflects on Season Six and shares thoughts from our guests that come together to create a framework for configuring your vacation rental Magic Zone.

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I’m Matt Landau, the founder of this forum. It was created in 2016 when a group of us wanted a safe space to discuss our growing STR businesses.

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